QLY Custom
Frequently Asked Questions
Find quick answers below. For an order-specific question, contact us with your order number so we can help faster.
Ordering and personalization
How do I submit personalization details?
Choose the available options on the product page before adding the item to your cart. Review spelling, capitalization and dates carefully before checkout.
Can I change personalization after ordering?
Contact us as soon as possible. We can make changes before production begins, but completed or in-progress personalized items may not be editable.
Will the finished item look exactly like the preview?
Screen colors and placement can vary slightly. Handmade and embroidered details may also have small natural variations that make each piece unique.
Production and delivery
How long does production take?
Most personalized items need additional preparation time before dispatch. The estimated processing and delivery window is shown during checkout.
How can I track my order?
Sign in to My Account and open Orders. Tracking details appear after the parcel is handed to the carrier.
What happens if my parcel is delayed?
Carrier scans can occasionally pause between locations. Contact us if tracking has not updated for several business days and we will investigate.
Returns and support
Can personalized items be returned?
Personalized products are generally not returnable unless they arrive damaged, defective or different from the approved order details.
What should I do if an item arrives damaged?
Contact us promptly with your order number and clear photos of the item and packaging. We will review the issue and arrange an appropriate resolution.